Putting users first
We understand that you rely on the availability and performance of your healthcare equipment. We assess and address your client’s concerns first so that we can propose a strategy that fits you.
PEAK-Service solutions are solutions that put users first.
Quality of repair, service levels, and first-call resolution
Quality is our watchword, so PEAK-Service will only support instrumentation we are certified for. All of our service solutions meet the manufacturer and regulatory requirements for the instrument.
Our goal is to resolve the service incident at the first intervention. Our service specialists are skilled hardware and electronics professionals who can perform all the requested mechanical, optical, and electronics work that is needed. Furthermore, each service specialist undergoes extensive on-site specialist training with each new client. We know your technical specializations and business processes and work in ways that support you best.
We work according to the service levels agreed in the agreement between you and your clients. We can also liaise with equipment manufacturers and assist in the creation of repair and service guidelines that we can integrate into the service agreement.
PEAK-Service understands your business and gives you the service you need.
Performance management – maintenance, upgrades, and retrofits
PEAK-Service offers on-site and in-house preventive maintenance services of equipment, in line with your maintenance instructions. Timely preventive maintenance services ensure both the performance of the equipment and its qualification status. Through the PEAK-Service Management System, we perform proper scheduling and provide traceable documentation of preventive maintenance services.
Updates, upgrades, and retrofits maximize the productivity of equipment. Based on your strategy and core business needs, we perform enhancement services and installed base alignment for your equipment on-site or in our Regional Repair Centers.
PEAK-Service keeps your instruments and equipment working at their best.
Complete documentation and traceability
Compliance with internal and external quality standards is at the core of all business: yours, your clients’, and ours.
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